I don't really like online chat very much (not to be able to see who you are talking to) but it was amazing anyway. I placed the question and the Askaway librarian got in touch with me right away. She asked me a few more questions and I was immediately connected to the web site I needed (Vancouver's North Shore mountains).

I think is wonderful to have access to this tool especially for people that don't have time to come to the library and do it in person.